Mobile Specialist

Roadside recovery technicians are responsible for providing assistance to drivers whose vehicles have broken down at the roadside, or have been involved in an accident. The duties of a roadside recovery technician commonly include:

• Driving to the faulty or accident damaged vehicle
• Assessing and securing the roadside situation
• Removing and transporting vehicles from the roadside

As a recovery driver you will need to demonstrate:

• Strong communication and empathy skills
• The ability to think on your feet and stay calm under pressure
• The ability to explain technical issues in a simple way to the customer
• A reassuring manner
• The ability to work on your own

You will need to have a strong technical background and possess qualifications in roadside recovery at either level 2 or 3.  You may come into this role from that of a service technician following additional training, or You must hold a driving licence for this role.  You must also hold a driving licence for this role.

Qualifications

IMI Awards

Level 2 Diploma in Light Vehicle Maintenance and Repair Principles (VRQ)

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

Recovery drivers usually work around 40 hours per week, which will include late nights and weekend work on a rota basis. There may also be a need for on-call services. The majority of time is spent on the road travelling to stranded customers, and carrying out vehicle assessments using specialised equipment.

Salary:

• You can expect to earn around £30,000 per year
• This may rise to around £35,000-£40,000 with experience and in more senior positions

There may be opportunities for overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.

You may be able to enter via an apprentice/traineeship programme that will typically work towards an N/SVQ level 2 at this stage in roadside recovery.

To do this you may require GCSEs/Standard Grades in English, Maths, Science and IT or appropriate equivalents. For further information on apprentice/traineeships in England please visit www.apprenticeships.org.uk, for Wales please visit www.careerswales.com for Northern Ireland please visit www.nidirect.gov.uk/careers and for Scotland please visit www.skillsdevelopmentscotland.co.uk

Apprenticeships

Motor Vehicle Service & Maintenance Technician (Light Vehicle)  This Apprenticeship deals with the repair and maintenance of all types of vehicles, from mopeds to lorries.

Apprenticeship programme at level two in Roadside Assistance and Recovery

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