Leasing & Renting

Telephone receptionists are responsible for dealing with enquiries over the phone. During quieter periods they may support other members of staff with general administration tasks. Duties may vary from employer to employer but they tend to include:

• Dealing with general enquiries
• Preparing necessary paperwork
• Providing administrative support to other team members
• Contacting customers to follow up on completed work

As a telephone receptionist you will need to demonstrate:

• Excellent listening skills
• Good communication and customer service skills
• A basic knowledge of vehicle performance to match the clients’ needs to a suitable vehicle
• A basic knowledge of administration duties

You may be required to have some training in both business and administration, or customer services. For more information on these courses please see the Entry Routes section.

Qualifications

City and Guilds

Certificate & Diploma in ICT Professional Competence

Level 1 Award and Certificate in Business and Administration

LCCI Examination Board

Business Administration Level 1

Practical ICT Skills Level 1

Edexcel

BTEC Level 1 Award in Business Administration

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

Telephone receptionists usually work between 8am and 6pm, Monday to Friday, and some weekend work may be necessary. Part time work may be available.

Salary:

• New receptionists may expect to earn around £10,000
• Experienced rental receptionists may expect to earn around £12,000-£15,000
• Senior receptionists may earn around £18,000

There may be opportunities for overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.

There are no formal qualifications required, although employers may look for GCSEs/Standard Grades in English, Maths and IT or relevant equivalents. Some employers may look for previous experience in clerical roles.

 

Apprenticeships

Customer Service Apprenticeship.  This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Business & Administration Apprenticeship.  As a business and administration apprentice, your exact duties will depend on your employer.  It's likely that you'll be working with a team or member of staff to handle various tasks.

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