Car Dealership

Warranty administrators are responsible for taking the lead on all warranty related issues between dealerships and their customers and manufacturers.

Duties of a warranty administrator may include:

• Maintaining good working relationships between customers, dealerships and manufacturers
• Scheduling warranty payments and procedures
• Following up warranty issues
• Maintaining an up to date status on all requested certifications and licences
• Acknowledging all guidelines and policies
• Answering warranty related queries

As a warranty administrator you will need to demonstrate:

• A professional appearance
• Good organisational skills
• Good communication skills
• An ability to prioritise workload
• An ability to work as part of a team and on your own
• An eye for detail

Warranty administrators will need to have knowledge of activities, methods, procedures and policies of the service and parts department. Some employers may desire a qualification in business and administration for the automotive industry; please click here for more information.

Although there are no formal qualifications required for entry to this role, there are a range of qualifications in vehicle parts operations covering the underpinning knowledge useful in getting started, and the hands-on skills required to carry out the job. You may be able to get into this job via an apprentice/traineeship scheme.

Qualifications

IMI Awards

Level 2 Certificate in Principles of Business and Administration (QCF)

LCCI Awards

LCCI Certificate in Customer Services Level 2

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

You will normally work 37 hours per week, Monday to Friday. Part time work may be available. You will be office based within a garage or dealership.

Salary:

• You may expect to earn between £13,000 to £ 18,000

There may be opportunities for shift and overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.

To do this you may require GCSEs/Standard Grades in English, Maths, Science and IT or appropriate equivalents. For further information on apprentice/traineeships in England please visit www.apprenticeships.org.uk, for Wales please visit www.careerswales.com for Northern Ireland please visit www.nidirect.gov.uk/careers and for Scotland please visit www.skillsdevelopmentscotland.co.uk

Apprenticeships

Business and Administration (Intermediate-Administrator / Business Support Officer, Higher- Administration Officer / Executive, Advanced- Administration Team Leader )  This Apprenticeship is about playing an important support role within a business or organisation.  Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job.  The term ‘administration’ covers roles that involve organising people and resources, including, executive assistants, secretaries, administration assistants, data entry clerks and office juniors. Without them, information would be hard to find, meetings would be missed and businesses would be less productive.

Apprenticeship Customer Service  This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Vehicle Parts (Intermediate- Parts Sales Representative/Parts Telesales Representative) This Apprenticeship covers the sale of motor parts for all kinds of vehicles. Vehicle parts operatives (or parts advisers) order, sell and manage stock control on a wide range of parts and accessories for all kinds of vehicles – from cars and motorcycles, to lorries, buses and coaches.

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