Truck Dealership

Parts sales representatives work for parts departments and are responsible for promoting, selling and delivering automotive parts to motor trade customers.

Duties may vary from employer to employer but will typically include:

• Achieving sales targets
• Advising customers on required parts
• Establishing and maintaining customer relationships
• Delivering orders to customers

As a parts sales representative you will need to demonstrate:

• Excellent communication skills
• The ability to build and maintain relationships
• A good technical knowledge
• The ability to work on your own initiative and as part of a team
• Strong organisational skills
• Self-motivation

Parts sales representatives usually progress into this role with experience in sales or other areas of parts operations such as parts advisor, although it is possible to enter this role via an apprenticeship.

As delivering parts is a key component of the job, employers will require a full driving licence. You will also need to have a thorough, general technical knowledge in order to carry out the role efficiently.

Qualifications

IMI Awards

Level 3 Diploma in Vehicle Parts Principles

City & Guilds

Vehicle Parts (VRQs) (4151)

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

Full-time hours are typically around 40 hours a week; this could include some weekend and evening work (which may be on a rota system with other team members). You may be able to find part-time work in this are. Work environments will differ with the various types of business; you may be based at a garage, shop or within a dealership.

Salary:

• Fully trained operatives may earn between £10,000-£15,000 a year
• Senior operatives may earn £20,000 or more

There may be opportunities for shift and overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.

Apprentice/traineeship schemes may vary from employer to employer but they will typically work towards an N/SVQ and will be on-the-job training. To do this you may require GCSEs/Standard Grades in English, Maths, Science and IT or appropriate equivalents. For further information on apprentice/traineeships in England please visit www.apprenticeships.org.uk, for Wales please visit www.careerswales.com for Northern Ireland please visit www.nidirect.gov.uk/careers and for Scotland please visit www.skillsdevelopmentscotland.co.uk

Apprenticeships

Vehicle Parts Advisor (Advanced)   This Apprenticeship covers the sale of motor parts for all kinds of vehicles. Vehicle parts operatives (or parts advisers) order, sell and manage stock control on a wide range of parts and accessories for all kinds of vehicles – from cars and motorcycles, to lorries, buses and coaches.  Apprentices are likely to be working in a retail outlet selling vehicle parts. You’ll learn skills including how to receive, move, and store stock; keep records; write up orders; manage returns; process payments; and organise displays to promote vehicle parts.  During this time, you’ll develop knowledge of motor vehicles in order to understand the purpose of vehicle parts and how they function. The work is diverse and you’ll be working both behind the scenes receiving deliveries and at the front desk, serving customers.  A large part of this job is customer service-based. Vehicle parts operatives serve a range of customers, from dealerships to regular members of the public. They also advise customers on how to solve problems with their vehicle by suggesting the right parts to buy.  There’s a lot of administrative skill required for this role. IT skills will also come in handy, as stock lists are often managed with the aid of computer programs.

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