Leasing & Renting

Rental receptionists are also known as rental/reservation agents. They are at the front line of vehicle rental agencies and are responsible for dealing with any queries about vehicle rental and leasing. They deal with customers face to face, over the phone or via e-mail and fax. Duties may vary from employer to employer but they tend to include:

• Dealing with enquiries about the types of vehicles available and rental charges that apply
• Checking availability of vehicles and taking booking details
• Preparing the necessary paperwork and managing payments
• Arranging vehicle delivery
• Recording details on the computer booking system
• Keeping records of vehicle mileage, checking for damage and booking vehicles in to be cleaned

As a rental receptionist you will need to demonstrate:

• Excellent listening skills
• Good communication and customer service skills
• A basic knowledge of vehicle performance to match the clients’ needs to a suitable vehicle
• The ability to manage payments
• A calm manner when working under pressure

You may be required to have some training in both business and administration, or customer services; for more information on these courses please see the Entry Routes section.

Qualifications

IMI Awards

• Level 2 Certificate in Customer Service for the Automotive Industry

 City & Guilds

• Certificate & Diploma in ICT Professional Competence

LCCI Examination Board

• Business Administration Level 1
• Practical ICT Skills Level 1

Automotive Technician Accreditation (An accreditation not a qualification)

• ATA Customer Service

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

Rental receptionists usually work between 8am and 6pm Monday to Friday, and you may be required to work some weekends. Part time work may also be available.

Salary:

• New rental receptionists may expect to earn around £10,000
• Experienced rental receptionists may expect to earn around £12,000-£15,000
• Senior receptionists may earn around £18,000

There may be opportunities for overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.

There are no formal qualifications or entry routes for this role, however, employers may look for GCSEs/Standard Grades in English, Maths and IT or relevant equivalents. Some employers may look for previous experience in sales or clerical work.

 

Apprenticeships

Customer Service Apprenticeship.  This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Business & Administration Apprenticeship.  As a business and administration apprentice, your exact duties will depend on your employer.  It's likely that you'll be working with a team or member of staff to handle various tasks.

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