Independent Garage

Service administrators are responsible for providing administrative support to the service department. Duties may vary from employer to employer but will commonly include:

• Ensuring invoicing processes are completed within a specified time frame
• Providing estimates to customers
• Preparing invoices for customers
• Maintaining document control and cash/credit accounting systems
• Operating a customer follow-up system

As a service administrator you will need to demonstrate:

• Excellent communication skills, both written and verbal
• Good organisational skills
• Attention to detail
• Good time management

There are no formal qualifications or entry routes specified for this role, however, employers may look for GCSEs/Standard Grades in English, Maths and IT or relevant equivalents. You may be able to get into this job via an apprentice/traineeship scheme. Apprentice/traineeship schemes may vary from employer to employer but they will typically work towards an N/SVQ and there will be on the job training.

You can also complete an Automotive Technician Accreditation in Customer Service, this demonstrates current competence and is valid for three years.  For more information click ATA Customer Service.

 

Qualifications

IMI Awards

Level 2 Certificate in Customer Service for the Automotive Industry

Level 2 Certificate in Business and Administration (QCF)

LCCI Awards

Diploma in Business Administration Level 2

City & Guilds

Vehicle Maintenance and Repair (VRQs) (4290)

Certificate and Diploma in Business and Administration

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

You will normally work approximately 37 hours a week from Monday to Friday or you may be able to get part time work, which is usually about 16 hours per week. You will be office based.

Salary:

• Administrators can expect to earn between £10,000-£16,000
• Experienced administrators may expect to earn £17,000 and more

There may be opportunities for shift and overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes

There are several ways of starting your career as part of the administration team:

• Train at work, in a dedicated training facility managed by the employer; many manufacturers offer apprenticeship programmes that involve training at specially equipped centres
• Study on day release at local colleges or with training providers whilst in employment
• Attend college, or a private training provider who will organise work placements
• Study full time at college with practical exercises as well as classroom work

For apprenticeships you may need GCSEs/Standard Grades in English, Maths, Science and IT or appropriate equivalents. For further information on apprentice/traineeships in England please visit www.apprenticeships.org.uk, for Wales please visit www.careerswales.com for Northern Ireland please visit www.nidirect.gov.uk/careers and for Scotland please visit www.skillsdevelopmentscotland.co.uk

Apprenticeships

Apprenticeship Customer Service   This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Apprenticeship Business and Administration (Intermediate)  As a business and administration apprentice, your exact duties will depend on your employer. It’s likely that you’ll be working with a team or member of staff to handle various tasks.

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