Independent Garage

General administrators will support the general manager/dealer principal, the sales department, the service department and/or the parts department, in performing routine administrative functions such as drafting correspondence, scheduling appointments, providing information to customers and maintaining electronic and other files. Responsibilities may vary depending on the employer but duties usually include:

• Greeting visitors and handling their enquiries
• Organising meetings and making travel arrangements for office personnel
• Opening, reading and distributing incoming mail
• Setting up and maintaining paper and electronic filing systems for records purposes
• Assisting the general manager/dealer principal in additional assigned duties
• Maintaining sales and performance records

As part of the administration team you will need to demonstrate:

• Good IT skills
• Strong organisational skills
• Good written and verbal communication
• An understanding of customer service

There are no formal qualifications or entry routes specified for this role, however, employers may look for GCSEs/Standard Grades in English, Maths and IT or relevant equivalents. You may be able to get into this job via an Apprenticeship / Traineeship scheme, please see Entry Routes for more information.

Qualifications

IMI Awards

• Level 2 Certificate in Customer Service for the Automotive Industry

Edexcel

• BTEC Level 2 in Business and Administration

LCCI Examinations Board

• LCCI Certificate in Customer Services Level 2

Automotive Technician Accreditation (An accreditation not a qualification)

• ATA Customer Service

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

You will normally work approximately 37 hours a week or you may be able to get part time work which is usually about 16 hours per week, Monday to Friday. You will be office based.

Salary:

• Administrators can expect to earn between £10,000-£16,000
• Experienced administrators may expect too earn £17,000 and more

There may be opportunities for shift and overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes

There are several ways of starting your career as part of the administration team:

• Train at work, in a dedicated training facility managed by the employer; many manufacturers offer apprenticeship programmes that involve training at specially equipped centres

• Study on day release at local colleges or with training providers whilst in employment

• Attend college, or a private training provider who will organise work placements

• Study full time at college with practical exercises as well as classroom work

You may decide to work towards a qualification in automotive-specific customer services or administration; for further information please see the Qualifications section.

Apprenticeships

Customer Service Apprenticeship.  This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Business & Administration Apprenticeship.  As a business and administration apprentice, your exact duties will depend on your employer.  It's likely that you'll be working with a team or member of staff to handle various tasks.

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