Fast-Fit Centre

Receptionists are the first people customers come into contact with. They are responsible for the initial meeting and greeting of customers both in person and over the phone.
Duties will commonly include:

• Operating the telephone switchboard, answering and transferring calls to the appropriate people and taking messages
• Documenting customers who visit the dealership
• Performing general administrative duties

Depending on the size of the organisation you may be accompanied by another receptionist.

As a general receptionist you will need to demonstrate:

• A professional appearance and manner
• Excellent customer service skills
• Good organisational skills
• The ability to work as part of a team and on your own initiative

Qualifications

City and Guilds

• Certificate & Diploma in ICT Professional Competence
• Level 1 Award and Certificate in Business and Administration

LCCI Examination Board

• Business Administration Level 1
• Practical ICT Skills Level 1

Edexcel

• BTEC Introductory Certificate / Diploma for IT @ Work
• BTEC Level 1 Award in Business Administration

Automotive Technician Accreditation (An accreditation not a qualification)

• ATA Customer Service

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

You may work approximately 37 hours a week, Monday to Friday or you may consider part time opportunities. Some employers may require you to work Saturdays depending on the opening times of the organisation. You will be desk based at the front of the business, ready to meet and greet customers.

 There are no formal qualifications or entry routes applicable to this role. An understanding of the organisation is needed in order for you to be able to direct calls efficiently. Some knowledge of the automotive sector would be advantageous but employers will look for someone who is approachable and friendly with a professional manner.

You may decide to work towards a qualification in customer service; see the Qualifications sections for more information.

Apprenticeships

Customer Service Apprenticeship.  This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Business & Administration Apprenticeship.  As a business and administration apprentice, your exact duties will depend on your employer.  It's likely that you'll be working with a team or member of staff to handle various tasks.

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