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Aftersales Manager

Car Dealership

job profile: Aftersales Manager

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Aftersales departments provide advice and services to customers after they have purchased a vehicle. Aftersales managers are responsible for ensuring the aftersales department delivers a high level of customer satisfaction.

 

The duties of an aftersales manager may include:

  • Building strong relationships with external customers and securing long term business
  • Dealing with dissatisfied customers and managing complaints
  • Reviewing monthly sales and profit performance
  • Ensuring the aftersales department achieves its targets
  • Planning marketing events and campaigns
  • Supporting team members in achieving their goals and directing them on day to day enquiries
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As an aftersales manager you will need to possess:

  • A professional appearance and manner
  • Excellent customer service skills
  • Good organisational skills
  • The ability to lead a team
  • Good management skills
  • The ability to work under pressure
  • The skills to lead and coach others
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Some employers may look for specific qualifications in management to enter this role, and there are a range of qualifications available such as NVQs, VRQs and diplomas in management studies.

You may also want to complete your Automotive Management Accreditation, more information about this can be found on the IMI Website.

 

Qualifications

 

IMI Awards

Level 4 Certificate in Automotive Management (QCF)

 

Institute of Chartered Management

Level 4 Qualification in Management and Leadership (QCF)

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Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

Aftersales managers normally work approximately 37-40 hours a week, Monday to Friday. You will be office based and will be expected to visit customers and clients when required.

Salary:

  • You can expect to earn between £26,000-£33,000

There may be opportunities for overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.

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You will be expected to have a good knowledge of the automotive market and some experience in sales or retail. Aftersales managers would normally progress to this role after experience as a service advisor, workshop controller, technician, parts manager, service manager and/or parts advisor.

 

Previous experience of leading a team would be beneficial, and it may be possible to transfer from outside the sector into this role if you come from a background of customer service, and have the relevant managerial experience.

 

Progression from:

  • Service Advisor
  • Workshop Manager
  • Service Manager
  • Parts Advisor

 

Experience in:

  • Customer services
  • Managerial role
  • Team leader role
what is the work like?Skills requiredQualifications & experienceWork environmentEntry RoutesJob Vacanciesfvdfv

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