Leasing & Renting

Technical support staff are responsible for helping customers and other members of staff with technical information regarding vehicles and leasing.
Duties will commonly include:

• Operating the telephone switchboard, answering and transferring calls to the appropriate people and taking messages
• Documenting customers who visit the dealership
• Performing general administrative duties
• Liaising with manufacturers

Depending on the size of the organisation you may be accompanied by another technical support assistant.

As a technical support assistant you will need to demonstrate:

• A professional appearance and manner
• Excellent customer service skills
• Good organisational skills
• The ability to work as part of a team and on your own initiative
• The ability to keep up to date with the latest technical enhancements

There are no formal qualifications or entry routes applicable to this role. An understanding of the organisation is needed in order for you to be able to direct calls efficiently. Some knowledge of the automotive sector would be advantageous but employers will look for someone who is approachable and friendly with a professional manner.

Qualifications

IMI Awards

Level 2 Certificate in Customer Service for the Automotive Industry

LCCI Awards

LCCI Certificate in Business Administration Level 2

LCCI Certificate in Customer Services Level 2

City & Guilds

Certificate and Diploma in Business and Administration

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

You may work approximately 37 hours a week, Monday to Friday or you may consider part time opportunities. Some employers may require you to work Saturdays depending on the opening times of the organisation. You will be desk based at the front of the business, ready to meet and greet customers.

Apprenticeships

Business and Administration (Intermediate-Administrator / Business Support Officer)   This Apprenticeship is about playing an important support role within a business or organisation.  Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job.  The term ‘administration’ covers roles that involve organising people and resources, including, executive assistants, secretaries, administration assistants, data entry clerks and office juniors. Without them, information would be hard to find, meetings would be missed and businesses would be less productive.

Apprenticeship Customer Service   This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

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