Truck Dealership

Parts telesales representatives are responsible for generating new parts sales business and maintaining existing accounts, over the phone. Duties may vary from employer to employer but generally include:

• Answering queries regarding parts operation
• Generating new business leads and following through to completion
• Arranging for delivery of parts
• Developing and maintaining existing contracts with customers

As a parts telesales representative you will need to demonstrate:

• The ability to work well under pressure
• Excellent communication skills
• Good negotiating and influencing skills
• Good customer service skills
• The ability to work effectively by phone

You will need to have good selling skills and a general knowledge of the components you are selling.

There are a range of qualifications in vehicle parts operations available to you, and which employers will look for such as N/SVQs and VRQs.

Qualifications

IMI Awards

Level 3 Diploma in Vehicle Parts Principles

City & Guilds

Vehicle Parts (VRQs) (4151)

Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.

Full-time hours are typically around 40 hours a week; this may include some weekend and evening work (which may be on a rota system with other team members). You may be able to find-part time work in this are. Work environments will differ with the various types of business; you may be based at a garage, shop or within a dealership.

Salary:

• Fully trained operatives may earn between £10,000-£15,000 a year
• Senior operatives may earn £20,000 or more

There may be opportunities for shift and overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.

Parts telesales representatives usually progress into this role with experience in a sales or parts background.

It may be possible to train at this level via an apprentice/traineeship in vehicle parts. Apprentice/traineeship schemes may vary from employer to employer but they will typically work towards an N/SVQ and will be on-the-job training. To do this you may require GCSEs/Standard Grades in English, Maths, Science and IT or appropriate equivalents. For further information on apprentice/traineeships in England please visit www.apprenticeships.org.uk, for Wales please visit www.careerswales.com for Northern Ireland please visit www.nidirect.gov.uk/careers and for Scotland please visit www.skillsdevelopmentscotland.co.uk

Apprenticeships

Vehicle Parts Advisor (Advanced)   This Apprenticeship covers the sale of motor parts for all kinds of vehicles. Vehicle parts operatives (or parts advisers) order, sell and manage stock control on a wide range of parts and accessories for all kinds of vehicles – from cars and motorcycles, to lorries, buses and coaches.

Apprentices are likely to be working in a retail outlet selling vehicle parts. You’ll learn skills including how to receive, move, and store stock; keep records; write up orders; manage returns; process payments; and organise displays to promote vehicle parts.  During this time, you’ll develop knowledge of motor vehicles in order to understand the purpose of vehicle parts and how they function. The work is diverse and you’ll be working both behind the scenes receiving deliveries and at the front desk, serving customers.

A large part of this job is customer service-based. Vehicle parts operatives serve a range of customers, from dealerships to regular members of the public. They also advise customers on how to solve problems with their vehicle by suggesting the right parts to buy.  There’s a lot of administrative skill required for this role. IT skills will also come in handy, as stock lists are often managed with the aid of computer programs.

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