Receptionists are the first people customers come into contact with. They are responsible for the initial meeting and greeting of customers both in person and over the phone.
Duties will commonly include:
Depending on the size of the organisation you may be accompanied by another receptionist.
As a general receptionist you will need to demonstrate:
Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.
You may work approximately 37 hours a week, Monday to Friday or you may consider part time opportunities. Some employers may require you to work Saturdays depending on the opening times of the organisation. You will be desk based at the front of the business, ready to meet and greet customers.
There are no formal qualifications or entry routes applicable to this role. An understanding of the organisation is needed in order for you to be able to direct calls efficiently. Some knowledge of the automotive sector would be advantageous but employers will look for someone who is approachable and friendly with a professional manner.
You may decide to work towards a qualification in customer service; see the Qualifications sections for more information.
Customer Service Apprenticeship. This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.
Business & Administration Apprenticeship. As a business and administration apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks.