Aftersales departments provide advice and services to customers after they have purchased a vehicle. Aftersales managers are responsible for ensuring the aftersales department delivers a high level of customer satisfaction.
The duties of an aftersales manager may include:
As an aftersales manager you will need to possess:
Some employers may look for specific qualifications in management to enter this role, and there are a range of qualifications available such as NVQs, VRQs and diplomas in management studies.
You may also want to complete your Automotive Management Accreditation, more information about this can be found on the IMI Website.
Level 4 Certificate in Automotive Management (QCF)
Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.
Aftersales managers normally work approximately 37-40 hours a week, Monday to Friday. You will be office based and will be expected to visit customers and clients when required.
Salary:
There may be opportunities for overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.
You will be expected to have a good knowledge of the automotive market and some experience in sales or retail. Aftersales managers would normally progress to this role after experience as a service advisor, workshop controller, technician, parts manager, service manager and/or parts advisor.
Previous experience of leading a team would be beneficial, and it may be possible to transfer from outside the sector into this role if you come from a background of customer service, and have the relevant managerial experience.